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 24-Hour Onlice Service |
 5-year Warranty |
 Official Business Documents |
 Express Shipments |
 Worldwide Logistics |
 RMA & Maintenance |
TB STORAGE - FAQ - Frequent Asked Questions
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PRE-SALES QUESTIONS |
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| Products | Q. What are the resources of the products? | |
| A. As a manufacturer-direct wholesaler, TB Storage provide world-renowned HDD brands, including Toshiba, WD, Seagate. All the HDDs on sell are 100% brand new sealed. |
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| Q. What is the MOQ (minimum order quantity)? | ||
| A. The MOQ for any of our products is ONE. |
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| Q. Can I take pre-purchase inspection? | ||
| A. Sure. Instant photos and videos are on request. Besides, you are welcome to visit the warehouse at any time after appointment. |
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| Quotation | Q. How can I get the latest price of the products listed on your site? | |
| A. Please contact TB Storage sales team or leave a message below to grab the latest quotations and market information. |
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| Q. What Incoterms can I choose, for example EX Works, FOB, CIF, DAP? | ||
| A. Only EX Works(HongKong). | ||
| Q. What payment terms can you offer? And what payment methods can I choose? Any additional costs? |
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| A. 100% T/T in advance bank transfer is acceptable, and Paypal is also of your choice. Customers need to bear the intermediary bank fee, freight and the import tariff. |
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| Shipment | Q. What shipping options does TB Storage provide? | |
| A. We partner with UPS, FedEx, DHL, Aramex and EMS to facilitate fast delivery to customers. Customers can also employ forwarders to pick up the goods from our warehouse in HongKong. |
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| Q. How can I track my package? | ||
| A. All the information related to the shipments will be sent to you via email after the goods shipped. |
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| AFTER-SALES QUESTIONS | ||
| Warranty & RMA | Q. What exactly does TB Storage Warranty cover? | |
| A. TB Storage assure customers return of the faulty but not physical-damaged products which are within the warranty period. Check Return & Warranty Policy for detailed clauses. |
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| Q. How to judge whether the products meet requirements of TB Storage Return Policy | ||
| A. Please refer to the instruction manual for damage contents and judgment details, TB Storage Return & Warranty Judgment Standard. And TB Storage RMA team rma@tbstorageglobe.com will be always here to answer your questions. |
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| Q. What should I do in case of a complaint of RMA? | ||
| A. Please contact your connected sales first with the serial numbers of the faulty products. Find details in RMA Return Procedures. |
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| Q. How long does the whole RMA process take? | ||
| A. The after-sales team will process the RMA request in 24 hours. The RMA case is able to be closed within 10 workingdays. |
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