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Warranty & RMA Terms Updates

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Update time : 2021-12-30 11:39:03
Refund Policy for HDD without Resources

Dear valued customers,

Given the cases of no resource for HDD return due to model discontinue or shortage, we update the warranty & RMA terms hereinafter:

 
1. HDD that has no resource for returning should adopt the method of refund. The standard of refund is attached.
TB Storage Hard Disk Drive Products
Product Line Seagate Western Digital Toshiba
Warranty Period 3 Years 3 Years 5 Years
Year 1 Credit 100% 100% 100%
Year 2 Credit 75% 75% 75%
Year 3 Credit 50% 50% 50%
Year 4 Credit N/A N/A 25%
Year 5 Credit N/A N/A 10%

2. Year 1 commences on date TB Storage ships the product and ends the day before the first anniversary of shipment invoiced date; Year 2 commences on the first anniversary of shipment invoiced date and ends the day before the second anniversary of shipment invoiced date; etc.
 
Should you have any questions, please feel free to contact sales@tbstorageglobe.com.
 
Thank you for your time and support!

TB Storage RMA Team,
December 30th, 2021

 
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